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FAQs
What do you need help with?
Are credit card transactions secure with Sunlight Clinical Solutions?
Yes. We don’t hold your credit card payment details at all, the final payment in the transaction is on a web page provided by HSBC Bank and the information goes straight to them.
I'm still worried about internet security; how else can I pay?
Please call us on 01443 471345. We can take credit card details over the telephone. Alternatively, you can set up an account if you will be ordering frequently, or you can post details to us (although we’ll have to wait for them before we can dispatch your order).
Can you supply me if I am outside the UK?
Yes. Your credit card will allow you to pay us in sterling by converting from your own currency. We’ll e-mail you the delivery charge details and await your confirmation before dispatching your products. Please be sure to check any customs regulations that may apply to your delivery.
Is there a catalogue?
You can download our catalogues here, or request copies be posted to you.
What is your privacy policy?
Any information you give us is used only to provide you with a good service. We don’t sell information to any third party company, and we will only send you information on offers or new catalogues if you ask us to when you register. We comply with all the relevant legislation, including the Data Protection Act.
We don’t hold your credit or debit card information at all; this goes straight to the bank.
To view our privacy policy in full please click here.
How will I know my order has been accepted?
When we receive your order we will allocate the appropriate stock and send confirmation that the order is being processed.
In the unlikely event of there not being stock of a product you order, we will contact you to offer an alternative. If, after a week, we have not managed to contact you, your order will be cancelled and your money refunded to your card.
What if the products I order are out of stock?
In the unlikely event of there not being stock of a product you order, we will contact you to offer an alternative. If, after a week, we have not managed to contact you, your order will be cancelled and your money refunded to your card.
How can I track my order?
When confirming receipt of your order we will send you an email which includes an order reference number. You can then track your order using our courier’s website. Instructions and links are on the confirmation email.
When will my products arrive?
Delivery should be made within four days of confirmation of your order.